Every Hikawa item is covered with a 6 month warranty beginning the date the phone case is received by the purchaser, not the shipment date.

Warranty is automatically activated, no action on part of customer is required.

The Hikawa team reserves the right to assess each claim to determine eligibility.

The Hikawa team has written the warranty policies with customer first fairness and sustainability in mind.

This warranty covers:

• Manufacturing defects. Flaws that exist because of how the product was made, not how it was used.
• Shipping Damage. Product arrives cracked, crushed, or otherwise damaged in transit, it's covered as long as you tell us within 10 days of delivery and send photos of the item and the packaging. packaging photos matter; they're often what let us file with the carrier and get you a fast resolution without a back-and-forth.
• Other issues that may be considered on a case by case basis by the Hikawa Team. Seams that split without stress, silicone that peels or delaminates on its own, magsafe magnets that fail to hold, hardware that fails under normal use.
• Loss. If product doesn't arrive at all rather than arriving damaged, that's handled under our shipping/lost-package process, not this warranty.

The following products are covered under this limited 1-year warranty:

• Handmade phone cases
• Silicone ready-to-ship phone cases
• Hikawa Accessories
• Hikawa MagSafe Accessories

A portion of Hikawa goods are handmade in small batches and may include slight inconsistencies or irregularities. These variations are inherent to the handmade process and are not considered defects.

Products not eligible:

• damage from unauthorized repairs, alterations, or third-party modifications
• damage from exposure to heat, chemicals, solvents, or cleaning products not intended for the material
• natural material variation — handmade and mold-made pieces are cast in small batches. slight differences in color, texture, or finish between units are part of the process, not a defect
• items purchased secondhand or outside of authorized Bailey Hikawa channels
• Archival / Final Sale products with disclosed defects at time of sale. (cosmetic dust, bubbles, or texture inherent to the mold-made process)

We strive to offer fair and transparent customer service. These policies are created with fairness, customer first kindness, and the sustainability of our business in mind.

1. The product replacement provided shall be the same design, color way and size as the original order when available.
2. Warranty replacements cannot be used to upgrade or exchange for a different phone model or size.
3. Bailey Hikawa pays for free shipping of replacement to USA domestic orders.
4. Customer pays for shipping to International replacement orders. Hikawa provides complimentary replacement product. This is a case by case basis.
5. If the original order item is out of stock or no longer manufactured, we offer a similar replacement or compatible product of the same or lower price. 
6. We may offer store credit (that never expires) on a case by case basis. 
7. We do not offer cash refunds on handmade products.
8. The Hikawa Team reserves the right to assess warranties on a case by case basis depending on the evidence and communication given by the customer.

• All international customers will be responsible for the shipping cost of warranty replacements.
• Once your warranty replacement is approved, we will send an invoice for shipping cost and ship out your replacement product within 1-2 business days.
• We ship warranty replacements with a stated value of $0.00 USD so customer does not have to pay customs.
• In the case that the wrong item/color/size was received by customer, Hikawa will pay the cost of International shipping for correct product.