Return & Exchange Policies
We are a small independent self-funded company. We exist because people like you choose to shop with small artist-run businesses like us. We know you have many options and appreciate that you've chosen to shop with us! For any questions or concerns you can email firstname.lastname@example.org and we are happy to help.
We accept exchanges within 14 days of receiving items. To start an exchange, email email@example.com with your order # ready.
- Item must be unused and in the same condition as received.
- We do not cover exchange shipping costs on International orders.
Address items to:
Hikawa Studio Returns, 119 W Ave 33, UNIT B, Los Angeles, CA 90031
We genuinely want you to be happy with your order. If you are unhappy with your purchase for any reason please write us at firstname.lastname@example.org
We accept returns within the first 14 days of receiving an item. The item must be unused and in original packaging.
Most of our items are handmade, which makes returns pretty difficult on our business in terms of time and materials. Therefore there is a 25% re-stocking fee on MADE-TO-ORDER RETURNS. You may exchange your case at no extra cost, other than the cost of shipping to return your un-wanted case. This 25% re-stocking fee covers a fraction of our time that goes into a made-to-order case.
Custom orders cannot be returned or exchanged.
Sale orders cannot be returned or exchanged.
Collab and Accessories cannot be returned, but they can be exchanged
Sale items cannot be refunded or returned. Items purchased during limited time promotion may be returned within 7 days of receipt unworn and unused in their original packaging for store credit only.
We do not offer returns or exchanges on goods that have been worn (for more than just the purposes of trying on.) If we feel that the item you return has been worn or used, we reserve the right to not issue an exchange or refund.
PURCHASE GUARANTEE AND WARRANTY
Should anything happen to any of your purchases within the first years of ordering, we will replace, fix, or issue a return for your item no questions asked. We stand behind our products and want you to have the best experience when shopping with our small business.
Gift cards are non-returnable.
If you receive a gift or give a gift from our store, the acceptee may exchange their items within the first 14 days of receiving the item.