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Our Return & Exchange Policies
For more questions email info@baileyhikawa.com
Return & Exchange Policies
We are a small independent company. We exist because people like you choose to shop with small artist-run businesses like us.
Due to the intimate and personal nature of phone cases and accessories, once an item has been used it cannot be restored to new condition. We accept exchanges and returns on unused items within 10 days of delivery, and we’re always happy to help with questions before purchase to ensure the right fit.
Our phone cases are a tactile, body-centered experience. Not every shape works for every hand—please see our return and exchange policies below.
For the most flexibility in your experience, we recommend purchasing Checkout+
READY TO SHIP RETURN POLICIES
- Free exchanges
- Free refund to store credit - Free return shipping label. Store credit never expires.
- Refund to original payment - Free shipping label + partial refund with 15% restocking fee of original order total
- Exchanges - $9.00 USD return shipping label + $0 restocking fee
- Refund to store credit - $9.00 USD return shipping label + $0 restocking fee + 100% store credit of original order. Store credit never expires.
- Refund back to original payment - $9.00 USD return shipping label + 15% USD restocking fee taken from original order total
HANDMADE RETURN POLICIES:
INTERNATIONAL RETURNS POLICY
All International customers will be responsible for finding and paying for a return label back to us.
Once the unused and in original packaged product arrives back in our warehouse, we will issue a refund minus 15% restocking fee.