EXCHANGES

We accept exchanges within 14 days of receiving item. Item must be unused and in same condition as received. Please write us at info@baileyhikawa.com to start your exchange process. Have your order # ready please and an image of the piece if is defective in anyway. 

RETURNS

We genuinely want you to be happy with your order. If you are unhappy with your purchase for any reason please write us at info@baileyhikawa.com

We accept returns within the first 14 days of receiving an item. The item must be unused and in original packaging.

Most of our items are handmade, which makes returns pretty difficult on our business in terms of time and materials. Therefore there is a 25% re-stocking fee on MADE-TO-ORDER RETURNS. You may exchange your case at no extra cost, other than the cost of shipping to return your un-wanted case. This 25% re-stocking fee covers a fraction of our time that goes into a made-to-order case.

Custom orders cannot be returned or exchanged.

Sale orders cannot be returned or exchanged.

Collab and Accessories cannot be returned, but they can be exchanged

 

PURCHASE GUARANTEE AND WARRANTY

Should anything happen to any of your purchases within the first years of ordering, we will replace, fix, or issue a return for your item no questions asked. We stand behind our products and want you to have the best experience when shopping with our small business.

 

GIFT CARDS

Gift cards are non-returnable.

GIFT EXCHANGE

If you receive a gift or give a gift from our store, the acceptee may exchange their items within the first 14 days of receiving item.

SALE ITEMS

Sale items cannot be refunded or returned. Depending on the situation, in the case of wrong size or other unknown events we may accept exchanges for sale items.