We’re looking for a Studio Operations Manager to fully own the day-to-day operations of our studio. This role replaces the founder in operational decision-making and ensures the studio runs smoothly, efficiently, and accurately without constant oversight. 

This is not an assistant role. This is a hands-on leadership role for someone who loves and has experience implementing workflows, structure, and making things work better over time.

We’re focused on growing thoughtfully—using efficient systems, clear processes, and a strong foundation, all while keeping the work human, fun, and customer focused.

• 3+ years in operations, studio management, production, or inventory tracking with an e-commerce business
• Experience with inventory tracking and spreadsheets
• Comfort managing people and enforcing workflows
• Strong problem-solving skills
• Strong communication skills

Experience in a creative studio, art business, or product-based brand is a big plus!!

Studio Operations & Inventory

• Track and manage inventory across all products and materials
• Monitor material levels (including silicone and handmade case supplies)
• Order materials, packaging, shipping supplies, and studio equipment
• Maintain organized, labeled inventory systems
• Ensure all handmade products leave the studio in perfect condition
• Implement efficiency systems across studio

Scheduling & Team Management

• Set schedules and work hours for studio assistants
• Train and onboard assistants
• Enforce safety protocols and studio standards
• Act as the point person for day-to-day studio operations

E-Commerce Operations & Accuracy

Ensure online inventory reflects real studio stock at all times

• Design efficient workflows for shipping of DTC operations
• Maintain accurate availability of products
• Coordinate between production capacity and website listings
• Update operational product information based on founder direction
• Ensure returns, restocks, and exchanges are correctly reflected online

This role partners closely with the founder to keep the digital storefront aligned with real-world operations.

Systems & Workflow

• Own and maintain operational spreadsheets and dashboards
• Design, document, and improve workflows for efficiency
• Create and update SOPs for production, safety, and quality control
• Identify problems early and fix them without being asked

Customer Support & Returns

• Design efficient and smooth customer experiences
• Customize and manage return workflows and software
• Manage the customer email inbox 
• Update and maintain customer interactions
• Handle returns, exchanges, and address changes

Website & Operations Accuracy

• Maintain accurate timelines and availability for handmade products
• Update operational product information (based on founder direction)
• Work with founder ensure website functionality aligns with inventory

Studio Finance

• Run weekly payroll
• Pay studio credit cards
• Flag inventory or capacity risks before they become issues

• Waiting for instructions
• Asking for permission to fix obvious problems
• Doing creative direction or brand decisions
• Acting as a personal assistant to the founder

You are:

• Highly organized and systems-minded
• Comfortable making decisions independently
• Calm, firm, and clear when enforcing standards
• Experienced in studio, warehouse, production, or product-based operations
• Someone who takes pride in smooth operations and clean systems

You enjoy being accountable. You like when things work. You are a good fit with the founder :)

• The studio runs smoothly without founder involvement
• Inventory, schedules, and workflows are always up to date
• Problems are solved before they become emergencies
• Systems improve continuously over time
• Onboarding more studio assistants and enjoying expanding the business with care, joy and efficiency

Compensation, benefits and details discussed during interviews and based on experience.

Please email work@baileyhikawa.com

• A short introduction
• Your resume
• A brief example of a system, workflow, or operation you’ve improved
• Must provide at least 2-3 references

If you’ve ever walked into chaos and quietly made it work better — we want to hear from you. :)