• Ready to Ship items ship from our Los Angeles warehouse within 1 - 3 business days. 
• All our orders include automated tracking, shipping insurance, and email updates.
• Our standard free shipping, ships via USPS Advantage and shipping timeline depends on your location in relationship to Los Angeles, California.
• If you do not recieve a tracking number, check your spam and then email us info(@)baileyhikawa.com with your order number.

• Handmade items are made to order.
• Handmade items ship from our Los Angeles Studio within 2-6 weeks depending on our order Que.
• We ship all handmade items via UPS GROUND.
• Our handmade items include shipping insurance. If your product is lost arrives damaged or stolen in transit, we can make a claim and send you a replacement item.

Hikawa Studio is not responsible for delivery times if you purchase an Expedited shipping service at checkout: for example, "Priority Mail Express" via USPS or 2nd Day Air via UPS;

• Our products leave our studio within 1-3 business days.
• If you need us to expedite your order from our Studio timeline, please kindly email info(@)baileyhikawa.com and we do our best to get your order out as soon as we can.
• We do not offer expedited shipping label refunds if your order does not arrive on time, as that is the responsibility of the carrier.

• International customers are responsible for any duties and customs payments on delivery through the shipping carrier.
• Duties and customs fees are dependent on the carrier and current government policies.
• If you deny your package due to customs payments, we can refund your order once the original order returns to our studio in unused and new form by the carrier.

• Our Toilet Seats are handmade custom one of a kind pieces.
• We ship our Toilet Seats via UPS Ground.
• All our Toilet Seat orders include automated tracking, shipping insurance, and email updates.

We do not ship our Toilet Seats internationally currently. This is due to toilet seat and toilet compatibility.