We accept exchanges and returns on unused items within 10 days of delivery.

There are no exceptions. We’re always happy to help with questions before purchase to ensure the right fit. Email us or fill out the form below with your questions!

View our full return & exchange policy here

Phone cases and phone accessories are personal, intimate objects designed to live closely with you in every part of your day. Because of that intimate nature, once a phone accessory has been used it cannot be restored to new condition. Our 10 day window allows customers some flexibility while ensuring our products dont go to waste.

We ship worldwide. We accept exchanges and returns on unused items within 10 days of delivery.

You have the option to choose your international shipping carrier at checkout.

We recommend choosing UPS or DHL when available as we've found these carriers more reliable than USPS International.

CUSTOMS FEES:

International customers pay custom fees to the mail carrier on delivery.

Calculate your International Shipping Customs Import Fees Here

We are working on offering more international shipping options for the future as we grow!

Lost or stolen package next steps:

1. Please fill out the form below or email us at info(@)baileyhikawa.com with your order number.

2. We will look into your case and get back to you within 1-3 business days for next steps.

3. Don't stress! we will work with you to figure it out.

Every product (some exclusions apply) includes a full coverage 6 month product warranty. Warranty automatically begins on delivery date of item, there is no action on the part of the customer.

View full Product Warranty guidelines and start a claim here

Our pre order system is a valuable tool for our small business. Here is the way it works!

1. We do a reserve now, pay when it ships model. This means we do not charge your card until it is ready to ship.

2. Cancel your pre order at anytime no questions asked by emailing info (at) baileyhikawa.com with your order number.

2. Each product has its own estimated delivery timeline that is stated on the product page. This timeline can fluctuate depending on so many things.

3. We email you with updates if the timeline changes.

4. Once the product is ready to ship, we charge the card or payment on file and ship it along with tracking.

5. We do not keep any payment information on file, the way the system works, your payment info is actually hidden from our team.

6. If your payment does not go through once its ready to ship, we keep your product on reserve for 5 business days. Accompanied by an email and invoice reminder. After those 5 days we cancel your order and offer the product to the next in line.