To start a return or exchange click here

View our return & exchange policy here

Phone cases and phone accessories are personal, intimate objects designed to live closely with you in every part of your day. Because of that intimate nature, once a phone accessory has been used it cannot be restored to new condition.We accept exchanges and returns onunused items within 10 days of delivery, and we’re always happy to help with questionsbeforepurchase to ensure the right fit.

We ship worldwide.

You have the option to choose your international shipping carrier at checkout.

We recommend choosing UPS or DHL when available as we've found these carriers more reliable than USPS International.

CUSTOMS FEES:

International customers pay custom fees to the mail carrier on delivery.

Calculate your International Shipping Customs Import Fees Here

We are working on offering more international shipping options for the future as we grow!

Lost or stolen package next steps:

1. Please fill out the form below or email us at info(@)baileyhikawa.com with your order number.

2. We will look into your case and get back to you within 1-3 business days for next steps.

Every product (some exclusions apply) includes a full coverage 1 year product warranty. Warranty does not need to be registered but instead automatically begins on delivery date of item.

View full Product Warranty guidelines and start a claim here